US – Standard Delivery
Spend $50 or more and you’ll get free standard shipping.
$50 or less? Shipping is charged at a flat rate of $7.50.
Orders are sent via FedEx Standard Ground Service, with an estimated delivery timeframe of 2 to 5 business days.
**Orders shipping to Alaska, Hawaii, Puerto Rico and Guam will ship within 3-8 business days via USPS Priority only.
Hawaii & Alaska (USPS Priority) – Standard shipping $10 or free over $50.
Puerto Rico & Guam (USPS Priority) – Standard shipping flat rate $20.
US – Express Delivery
FedEx Express Saver is available for a flat rate of $20.

Regular delivery timeframes

Most standard orders are shipped via FedEx with a 2-10 business day delivery window nationally.

Orders shipping to Alaska, Hawaii or Puerto Rico are shipped via USPS Priority with a 3-14 business day delivery window.

There may be a slight delay in dispatching your order during peak times. Please allow an extra 2-3 business days for your order to be sent. 

The postal service and distribution centre doesn’t operate over the weekend or public holidays.

So your order will be dispatched the following business day.

You will be sent an email once your order is dispatched so you can see where your order is at all times.

• DHL Tracking
• FedEx Tracking
• USPS Priority Tracking

We can ONLY guarantee changes to addresses within 30 minutes of placing an order.  Please contact us ASAP at hello@rawtanicals.com to see if we can update your shipping address. 

Don’t worry just yet! Shipping carriers will sometimes mark an item as delivered, but it may take a little extra time for them to get it to you.

If it's been more than 24 hours since your order was marked as delivered and you cannot find your package, contact us at hello@rawtanicals.com and we’ll be happy to help.

NOTE: Once your order is marked as "delivered," we're unable to track it further. Any delivery issues must be addressed with the carrier directly. We recommend contacting the designated carrier as soon as possible to file any necessary claims.

If your tracking link has not updated in more than 7 business days, please reach out to our team at Hello@rawtanicals.com and we'll be happy to investigate this further.

Unfortunately, once your order has been placed, we’re unable to cancel or make changes to your order. This includes adding or removing products from your order. 

We may be able to edit your shipping address if you contact us within 30 mins of placing your order.

Please see our returns policy here.

Any item can be refunded if it is returned within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Unfortunately, we do not offer a refund on opened or used products and do not offer exchanges online. Likewise, we do not accept returns or refunds for purchases bought in-store.

Shipping costs are the responsibility of the customer and are non-refundable.

Please send your order back to:

Salt and Earth Labs LLC
13202 Estrella Ave,

Gardena, CA

90248

We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is borne by the sender.

If you have an issue with your product or delivery, please contact us to discuss your options at Hello@rawtanicals.com 

If getting in touch about a return, please include your order number and product details in the email.

We offer a 30-day guarantee on all our products. If you're unhappy with a product for any reason, please feel free to initiate a return by reaching out to: Hello@rawtanicals.com

If you've ordered a Kit, Set or Bundle, you will need to return all of the products in the Kit, Set or Bundle in order to receive a refund. Partial refunds or returns are not eligible for a return.

• Returns are eligible as long as they are within 30 days of purchase date.
• Unfortunately, we do not offer a refund on opened or used products and do not offer exchanges online. 
• We do not accept returns or refunds for purchases bought in-store.
• Items that have been damaged or lost from personal usage - dropped, spilled, mishandled, etc. - are not refundable.
• We do not offer a direct exchange option at this time. We recommend returning your item for store credit. 
• Rawtanicals reserves the right to refuse a return that does not meet our return requirements or is deemed to be abusing the return policy. After 2 returns, further eligibility for returns will be determined by your loyalty tier. 
• Shipping costs are the responsibility of the customer and are non-refundable

Please reach out to the us at: Hello@rawtanicals.com as we can help address any questions or concerns.

Please see our terms of service for additional details about our return policy

We are sorry to hear something didn’t work out! 

We offer a 30-day guarantee on all our products. If you're unhappy with a product for any reason, please feel free to initiate a return by reaching out to: Hello@rawtanicals.com

We accept all major debit and credit cards as well as PayPal and Google Pay for one-time orders. 

For subscription orders, we accept all major debit and credit cards as well as PayPal. 

We cannot accept Apple Pay at this time. All transactions are SSL-encrypted & PCL-compliant.

A brand formulated by your friendly neighborhood natural chemists!  We make high performance skin remedies made using nature's most efficacious Ingredients. All 100% plant-powered with just the good stuff your skin needs, and nothing else!

All of Rawtanicals products are made in Los Angeles, CA using both local and internationally sourced ingredients, depending on supply resources and seasonal ingredient offerings.

Absolutely not!  Well except for the humans that volunteer

Absolutely yes! We do not test on animals, nor use any animal parts, labor or excretions! 

Absolutely yes! All our products are vegan.  We refuse to use any animal parts, labor or excretions! 

We are go beyond most so called clean standards as every Rawtanicals formula is made with a simple principle in mind – Nature knows best!  

So, we focus just as much as what we put in as what we leave out!  

Our Nature first principle automatically prohibits over 5,000+ known toxic ingredients making us Cleaner than clean - no nasty toxin, no fillers, no questionable synthetics.

Our products are made without any gluten containing ingredients 

We use raw botanical ingredients and actives in every formulation.  The complete formula may use other ingredients that would not be considered raw after heating and mixing for example.

While many of our ingredients are certified organic not all are as there are other important aspects of the supply chain to consider. 

For some of our small farmers, organic certification is just costly and prohibitive bureaucracy when they have always grown things organically anyway!

We always use safe, high-quality ingredients and consider sustainably sourced, free – from certain preservatives and without potential contamination in the supply chain.

 If you have any questions about a specific product, feel free to shoot us an email at hello@rawtanicals.com.

Yes, we use PET and PETG which are recyclable but please be sure to check your local recycling guidelines

While our products are recommended for the body, we suggest that if you decide to use it on your face, to avoid direct contact with your eyes and to discontinue use immediately if irritation occurs. As with any topical product, we highly recommend doing a spot check on your skin to assess any concerns before full use!

At least once a day to cleanse, replenish and moisturize your skin. Then as often as needed!

*Prior to full use, we strongly recommend a spot check on the skin to assess any concerns and we recommend that any customer immediately discontinue use if they experience adverse reactions. We also recommend customers consult their physician if they have concerns.

When stored in a cool and dark area, based on our testing all of our products carry a 3 year unopened shelf life. Once opened please use within 12 months.  

We are available on Amazon! More stockists to follow!

Yes, we do! We offer a wholesale program for businesses located in the United States. 

If you're interested in stocking Rawtanicals, please email as at Hello@rawtanicals.com

If you're an existing wholesale customer and you have a question, please contact our distribution company at info@saltandearthlabs.com

For all PR enquiries please contact hello@rawtanicals.com 

For all other enquiries please contact hello@rawtanicals.com